Hét dansmerk van Nederland & België
Exclusieve designs & 100% duurzaam
Hoge kwaliteit en super persoonlijke service
Gratis verzending > 100 euro
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  • Customer service & FAQ's

    Customer service & FAQ's

    Contact form

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    Information

    DforDance dancewear

    Holstraat 65
    5654 BN Eindhoven, Nederland
    *dit is geen bezoekadres

    DforDance dancewear©
    is een geregistreerd merk
    van DforDance B.V.

    • +31 618619299
      Op werkdagen bereikbaar tussen 08.00 tot 18.00 uur


    • We streven er altijd naar om binnen 1 werkdag je mail te beantwoorden. Dringende zaken? Bel!


    Frequently asked questions

    Ordering

    1.1 I have not received a confirmation email, what now?

    It is possible that our confirmation email ends up in your spam or unwanted mail.
    Unfortunately, we cannot do anything about this as we have no influence on your incoming mail.

    Our advice is to look up our mail in your spam or junk folder and then label it as trusted mail.
    The next time you receive mail from us, it will just end up in your inbox.

    1.2 How can I change an existing order?

    No, once your order has been placed and you have received your order confirmation, you can no longer cancel or change your order. If you want to exchange or return your order, consult the return policy.

    1.3 Where is my order?

    You will receive an order confirmation once your order has been placed. If you have not received a Track & Trace within the suggested period (1 to 5 working days), please contact our customer service on [email protected]

    1.4 How do i cancel my order?

    After you have placed your order and received your order confirmation, your order can no longer be canceled or changed. If you want to exchange or return your order, consult the Return Policy.

    Shipping

    2.1 How much does shipping cost?

    Orders to Luxembourg are € 9,75 as standard
    Orders to Germany are € 7,25 as standard
    Orders to Austria are € 12,00 as standard
    Orders to Denmark are € 12,25 as standard
    Orders to Ireland are € 16,25 as standard
    Orders to Finland are € 16,25 as standard
    Orders to Sweden are € 17,50 as standard
    Orders to Norway are € 21,75 as standard 

    Orders over € 150 is free shipping
    Orders under € 150 is the flat rate

    * The above shipping costs are based on a bag with a weight of 2 kg. If your order exceeds 2 kg customer service will contact you about the deviation that you must pay before shipping.

    2.2 Can my package be sent to a country other than specified?

    It is also possible to have your package sent to countries other than the specified ones. Please contact our customer service at [email protected]

    2.3 How is my order shipped?

    We use PostNL with Track & Trace for all orders.

    2.4 What happens if my order does not arrive?

    Please contact us at [email protected]

    Returns

    3.1 What is your return policy?

    Please note that all shipping costs are borne by the buyer. If you have found a production error, please contact customer service first. They can ask you to take photos. If the product is considered incorrect, we will pay your return costs. DforDance Dancewear takes no responsibility for returns that were lost during transport. We therefore recommend that you always ship with Track & Trace.

    3.2 What should I do if there is a production error or I have received the wrong product?

    If you think your item is defective or you have received the wrong item, please contact our customer service by sending an email to [email protected] If you return incorrect products without contacting customer service, you will not receive a refund for the return costs.

    Gift vouchers and promotional items

    4.1 How do i use a gift voucher or discount code?

    You must enter the gift voucher or discount code with your shopping cart. By clicking on 'activate' the discount will be added to your shopping cart.

    4.2 What should I know about gift vouchers?

    Gift vouchers are only valid for the specified period and cannot be used in combination with other offers. gift vouchers must be used in one go. Gift vouchers cannot be applied to previously placed orders or to orders that have been adjusted. Free offers are only available while stocks last. An alternative will not be provided when the stock is no longer available. DforDance Dancewear may extend or terminate a free offer at any time.

    Return of gift with purchase items:
    If you qualify for a gift with your purchase when you meet the minimum spending requirements, and you change your mind and your order is returned for a refund, the gift with purchased item must be returned unworn and in its original condition and packaging . Otherwise, the full sale price will be deducted from the reimbursed amount.

    Gifts with purchase items are subject to availability. Subject to possible legal rights, these cannot be exchanged, refunded or replaced by a change of mind. Gifts with purchases cannot be exchanged for cash and are only available at the time of purchase.

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