Do you want to return your product(s)? please contact us first at [email protected]
Important; you have 14 days to return your items. Sale items are not refunded. Instead you will recieve a shop credit (including free shipment) with the same value of your purchased item.
We hope that you will love your new dancewear as much as we love making it for you. We make every item by hand and we are very proud to do so. There is always the possibillity that you won't like the fit or the color. Maybe the size was not quite right or you found a production error. Whatever the reason is to return your order, this is how we are handling returns.
If you want to return an item you've purchased through our webshop dfordancewear.com, you have 14 days to return the product. Download your return form HERE. On the return form you can indicate whether you want your money back or if you want to exchange it for another size. The costs for sending the product back are always for your own account, but we will pay for the shipping costs to send you the new size. Returns without a completed return form will not be processed. It is important that the product (s) return in the original packaging and in the condition as received. Clothing that has been worn, washed and / or damaged (eg deodorant, perfume, smoke, hair and, for example, make-up stains) is not credited or replaced in any way. If you find a production error, please contact us first by telephone or by email.
When you return your order to us, we recommend that you to do so with a Track & Trace. This is your proof that you actually sent the package if it gets lost. Expect your package to take about a week to arrive at us and that, upon receipt, we will refund the amount to your account within 10 working days. DforDance is not responsible for lost packages sent to us without a Track & Trace.
PLEASE NOTE: Products purchased at a discount during, a clearance or sale are exempt from the normal return conditions. You can exchange this product - if available - for a different size. But you will not receive a refund. You receive a shop credit for the value of the returned product and free shipping. This shop credit is valid for one year in our webshop!
Free gift with your order
We sometimes have promotions where we send a gift above a certain order amount. Have you received a gift with your order then there are rules regard to returning the order! These gifts cannot be exchanged for money. If you want to return your order (or part of it) where the final order value of your order is lower than the amount on which you received the gift, then you must return the gift in the original packaging. If you won't do this, we will deduct the retail value, as stated in the webshop at the time of provision, from the amount that may be refunded.
For orders with an order value up to 100 euros, you pay a part of the shipping costs yourself (see FAQ's) Do you want your package to be delivered to a country other than specified, please contact us.
All orders with an order value above 150 euros are exempt from shipping costs.
After receiving your payment we need 1 to 3 business days to make your products. Every product is made by hand and will be send to you when it's complete (including Track & Trace). But, during the BLACK FRIDAY weekend, we need up to 6 work days to make your order. We hope for your understanding.
Tailor-made items, such as the specials for The Dutch Don't Dance Division, are not covered by the right of withdrawal unless you have found a production error.
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